Now Available by Barbara Pachter:

(McGraw-Hill, 2013) (Da Capo Press, 2nd Edition, June 2014)
The Power of Positive Confrontation

The Essentials of Business Etiquette:
How to Greet, Eat, and Tweet
Your Way to Success

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The Power of Positive Confrontation:
The Skills You Need to Handle Conflicts
at Work, at Home, Online, and In Life

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